STORE POLICIES

SHIPPING

All purchases will be shipped via USPS Priority mail. All in stock items will be shipped within 1-3 business days from the day the order was placed. Please note that face masks are made to order and will ship between 10-14 days after your order is placed. Please allow 3-7 days for delivery. We do not ship internationally at this time. These delivery times are estimates and not guaranteed by “TEGAA.”

Orders will be shipped to the shipping address provided by you. We are not responsible for lost or missing orders due to an incorrect shipping address provided If shipments are returned to us due to a non-deliverable address / if customer was not there to receive it, buyer is responsible for re-shipping costs.

Please understand that we cannot be held responsible for delays occurring due to carrier and damages that occur during shipment. For all other situations, we will do our best to help you and evaluate your situation on a case to case basis.
 

RETURNS POLICY

We understand that you want to shop intentionally and while we strive to provide you with unique pieces to compliment your style, if your purchase doesn’t meet your expectations, we are happy to offer you a refund or exchange on your purchase. Unworn items must be returned to us within 14 days after its delivery to you in the same condition it was shipped out - unworn, brand new with all tags attached. To process an exchange, please email us withing 14 days after it's delivery to you at info@tegaa.com.

Items purchased on sale are non-returnable.

All TEGAA products are individually crafted by skilled artisans. Slight variations add to the unique beauty and are characteristic of the crafting techniques used in the making of the piece. We are not responsible for variations in the color of the items due to individual monitor color settings. All pieces are inspected before shipping.

We encourage customers to avoid wetting the jewelry. Remove the jewelry prior to bathing or swimming. Waist beads however can be worn at all times. Please note that they can stretch out over time so avoid wearing them during activities that will cause pulling on them.
 

DEFECTS

Our goal is to make our tribe happy! Our artisans make the best effort to design, manufacture and deliver great quality pieces. However, we are aware that sometimes mistakes are made. In this instance, please contact us immediately so that we can do our best to rectify the situation.